heh, that posted while I was writing the last message. Eric is right about the other policies thing. One time they were giving me crap over $700. I reminded them I had 3 vehicles with them and had been a customer for xx years and that seemed to push them over the edge.
The keeping your cool advice is also very important. I was so mad at one evil adjuster lady with one eye (seriously!) that I almost blew up on her, but ended up getting her to escalate it to a supervisor who was much less evil.
p.s. All this talk reminds me, I think it is about time for me to do another big claim. I bet I have almost paid the insurance companies more than they have paid me, and we can't have that.![]()