I've had a phone conversation with my actual insurance agent and he says he's going to fight for me to get this resolved....but I didn't exactly get the feeling he was on my side. According to what he told me, the claim report states "car is not in show quality condition as stated by customer." That just pissed me off. I kept my cool, but like I said, I think the agent isn't on my side. I'm taking them a copy of the "receipt archive" since apparently they can't find any documentation on the last time we went through something like this. I'm not getting that warm and fuzzy feeling I normally get when dealing with State Farm. I miss our old agent already.